When determining what could be done to improve your business, I find that it’s easy to come up with improvements that cost money. Spend more on marketing, spend more on your employees, give rebates, bonuses, prizes. And they surely bring about improvement – but often the improvements only last as long as the money keeps getting spent on them.
I’ve always been interested in the tweaks that can bring big results but without the price tag.
Our average turnaround time has dropped from 0.67 days to 0.47 days in just three weeks as we implemented just these types of tweaks.
The dispatcher and quality review teams suggested extending their hours of operation to accommodate orders that come in very early or very late (we know that photographers keep ALL SORTS of hours!). The dispatcher and quality review teams came up with their own proposed schedules to bring their own plan to reality.
This change cost nothing to the business, but appear to be a successful part of our overall drive to drive our turnaround time even lower.
Are there tweaks that can be done around your studio (that cost nothing) that might improve your customer’s experience, or even just your own enjoyment?