Retouchup Blog

23
Aug
August ’21 – Week 4 – We Improved Your Service By Adding New Staff!

Improved Service card - New staff

We want to give you the best support possible, especially through the busy season (mid-August through December) so we’ve added new staff! This, combined with allocating members of our team to assist in other areas of our business, has prepared us to help you thrive during the busy season!

 

Coupon!

Learn why photo restoration is very profitable for photographers by clicking here. And get 50% off your first restoration when you use code GETSTARTED.

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16
Aug
August ’21 – Week 3 – The Photobomb Podcast

The Photobomb Podcast

What happens when you put photographer speaker/teacher and 20-year radio career, Booray, with expert photographer and actively serving Past President of the Professional Photographers Society of Central Florida, Gary? You get The Photobomb Podcast! Catch up on the latest photographic news and philosophy with two pros who know the industry inside and out. But it’s not all serious talk, you’ll get what they call “an irreverent mix of humor and photographic knowledge.” Come ready to learn and laugh! 

If you’d like to learn more about Booray and Gary and their work, you can check out their websites:

Booray – http://boorayperry.com/

Gary – https://hughesfioretti.com/

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09
Aug
August ’21 – Week 2 – An Interview With Ana Brandt

Ana Brandt Portrait

She’s had a HUGE impact on the baby and maternity sectors and is known all over the world! We are so incredibly excited to share this week’s interview with Ana Brandt!! The full audio and transcript of the interview are below.

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06
Aug
Photo Restoration: A Profitable Service for Photographers

Memorial day restoration before and after

 

You’re able to restore old damaged photos because we restore old damaged photos! Now your clients just need to know that you’re able to fix their photos.

Why is photo restoration one of the most profitable services for photographers? The photos have already been taken. You simply need a scan of the damaged photo and then you’re ready to send it to us!

Oh, and we have a TON of marketing materials that you can use absolutely free of charge! Click here to see.

What to do in the next 48 hours:
Find a damaged photo that means something to you, and let RetouchUp restore it for 50% off using coupon code ‘GETSTARTED’. This is the best way to discover the deep meaning and value of this service for yourself!

To do in the next week:
Share the before and after with your clients, then regularly share our prepared photo restoration shareables through your social media. Selling photo restoration doesn’t require anything more than letting your clients know you offer photo restoration.

Old family photos are treasures worth saving!

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02
Aug
August ’21 – Week 1 – The Upcoming Busy Season

It’s time! School, sports, holiday season – it’s all going to be in full swing soon! What can you do to ensure the fastest turnaround time possible? 

  • Choose the correct retouching level. For example, if you need glass glare removal and select Complete Retouch, instead of Complete Plus Retouch, this will cause a delay. When this happens, these projects need to be manually reassigned to an artist capable of making the requested edits. 
  • Remember to upload reference photos. It happens quite a bit when we receive a request for a head swap or background replacement but no reference photo gets uploaded. Please double check that reference photos have been added to your order as needed. 
  • Give clear and complete instructions. PLEASE give specific instructions for the retouching your photos need. Saying “Do your best” or “See sample for what I did” will delay your order as we’ll have to call to clarify what you need. PLEASE do not add text to the markup image, all instructions must be added to the instruction box.

What have we been doing to prepare for this upcoming busy season? 

  • Improved turnaround time. Regular internal checks for our artists are used to monitor turnaround time and rework frequency. 
  • Artist mentorship program. Artists who have been with us for a decade or more will personally coach a few artists with less “seat time”. This helps us deliver a better product faster. 
  • Test orders. They appear like regular orders to our artists and they allow us to check how artists are performing on challenging tasks. The results help us better route orders and apply training when needed. 

As we do our best to give you fast turnaround times, please keep in mind that the Turnaround Time Estimator does not predict how long your order will take to complete. It shows a snapshot of how long it took to complete the same retouching level in the last 24 hours. Larger or more complex orders generally take longer. Turnaround on weekends is typically a bit longer as well. If you have a hard deadline we advise using the RUSH option.

As always, our customer service team is just a phone call or email away! Thank you for working with us and we look forward to having the best busy season yet! 

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26
Jul
July ’21 – Week 4 – Coupon Code!

We just wanted to say thanks for choosing to work with us! Getting to where we are today would have been impossible without you. So thank you, and here is a coupon code for $10 off any service!

SummerTime2021

(Valid through the end of August 2021)

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19
Jul
July ’21 – Week 3 – PPA

PPA logo

Is all of your camera equipment insured and are you protected against data loss and upset clients? Do you have proper copyright set up? Are you surrounding yourself with other professionals to learn and gain inspiration? Do you have access to a massive library of online classes to improve your craft and make sure your business is on track for success?

If you answered no to any of these questions, you may want to take a look (or another look) at becoming a PPA member. PPA is not sponsoring this post in any way, but after interviewing multiple professionals who recommend PPA for all photographers, we felt it would be appropriate to mention this great tool and resource.

Some of the benefits of being a PPA member include:

  • Equipment/liability/data loss insurance (and more!)
  • Professional certification
  • Education – 900+ classes
  • Copyright protection
  • Discounts on big name brands
  • Community – connect online or in-person with other professionals
  • Resources for sales and marketing and even customizable contracts
  • The PPA magazine

To learn more about PPA and their offerings click here.

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12
Jul
July ’21 – Week 2 – An Interview with Mary Fisk-Taylor

Mary Fisk-Taylor portrait - 1080x1080

We are delighted that we had the opportunity to speak with PPA President, Mary Fisk-Taylor! Get your pen and paper ready, it’s going to be a good one! The full audio and transcript of the interview are below.

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05
Jul
July ’21 – Week 1 – Updated Payment Options

You can now add multiple credit cards to your account and choose one to be your default card. To add more payment options, login to your account, click MY ACCOUNT and then click PAYMENT OPTIONS.

RetouchUp Homepage

Below is a test account to show how multiple cards will appear in your account. Click the yellow “Make Default” button to change the primary card used for monthly payment. You can change this at any time.

To remove a card, click the red “Delete” button. Please note, there must be at least one card in the account. To add a new card, fill out the information beneath ADD BILLING INFO. Upon completion, click the dark-gray “Add Billing Profile” button.

Payment Profile Options

Yes, Your Payment Information Is Secure

RetouchUp uses Authorize.net (and has since 2014) to protect our clients’ payment information. When you enter your payment information, Authorize.net immediately stores it and gives it a special identifier for security. We want you to have peace of mind so all traffic between our servers and your computer is encrypted. We do our best to follow recommended security measures for any company accepting payment information, like performing quarterly information security audits. Your continued privacy and security are high on our priority list!

Your RetouchUp Team

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28
Jun
June ’21 – Week 4 – Artist Productivity Spectrum

Artist Productivity Spectrum

24 hours or less. That’s our turnaround goal for all photos. Our Artist Productivity Spectrum helps our artists see how well they are performing and meeting your needs. We’re gearing up for the busy season that is fast approaching so we can help you meet all of your deadlines! We’re encouraged by what we’re seeing in better communicating productivity goals. Faster turnaround is a win for all of us!

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