24 hours or less. That’s our turnaround goal for all photos. Our Artist Productivity Spectrum helps our artists see how well they are performing and meeting your needs. We’re gearing up for the busy season that is fast approaching so we can help you meet all of your deadlines! We’re encouraged by what we’re seeing in better communicating productivity goals. Faster turnaround is a win for all of us!
Learn with two brilliant minds in the industry – Mary Fisk-Taylor and Kira Derryberry! Get Your Shoot Together (GYST) focuses on issues that face photographers today. From marketing yourself, studio and gear, shooting, business techniques, work life balance – it’s all discussed here! Mary and Kira let you kick back while they talk shop. Enjoy a new episode each week!
Click this link to listen to an interview we had with Kira last month! And stay tuned for next month’s interview with Mary!
53 years of photography and related industry experience. You read that right, 53! Bill Keane has extensive knowledge when it comes to running a photography business and he opens up in this interview about how he’s been able to stay in business for so long and be so successful. To give you an idea of how far back Bill started, Bill’s first camera was a Kodak Brownie that he bought when he was 10 years old. (If you’re not sure what a Brownie is, click here to see.) The full audio and transcript of the interview are below.
To RUSH, or not to RUSH? That’s what we made the Delivery Time Estimator for! To help you make informed decisions about when to expect your order and if you should mark it as RUSH.
Once you’ve selected a retouching level, you’ll see a graph similar to the one below (please note that the following graph is for Complete Retouch):
The graph shows how long it took for similar orders to be completed in the past 24 hours. Based on the above graph, most Complete Retouch orders will be done in 19 hours. If RUSH is applied, then the order would be ready in closer to 5 hours. We do our best to predict when your order will be ready, but some factors that can cause delays are:
1. Large or complicated orders.
2. Incomplete or unclear instructions.
3. Missing reference photos.
4. The order was sent at the incorrect retouching level. These must be manually reassigned to an artist who can perform the higher level retouch.
Our team works around the clock and we do try to match our clients’ schedules. Occasionally, unanticipated weekend volume can result in higher weekend turnaround times. If you have a hard deadline it is always advisable to select RUSH. You can also reach out to Customer Service and we will do all we can to help you meet your deadline.
Your RetouchUp Team