Retouchup Blog

28
Jun
June ’21 – Week 4 – Artist Productivity Spectrum

Artist Productivity Spectrum

24 hours or less. That’s our turnaround goal for all photos. Our Artist Productivity Spectrum helps our artists see how well they are performing and meeting your needs. We’re gearing up for the busy season that is fast approaching so we can help you meet all of your deadlines! We’re encouraged by what we’re seeing in better communicating productivity goals. Faster turnaround is a win for all of us!

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24
May
May ’21 – Week 4 – Artist Mentorship Program

What we did to improve your service this month - Artist Mentorship Program

Better quality retouching is a BIG win for you! This month we got together with our senior retouching artists – many have been with us for a decade or two – and introduced our Artist Mentorship Program. Our experienced retouching team will personally coach a handful of artists at a time while still continuing to retouch. We’re fast tracking all our artists to give you high level retouching!

 

Memorial Day

With Memorial Day right around the corner, remind your clients that their old heroic family photos can be restored!  Click here to see more military restorations that you can use for marketing!

Memorial day restoration before and after

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26
Apr
April ’21 – Week 4 – Improving Turnaround Time

RetouchUp - Better Mixed Order Routing

Complete, Plus, and Special – these are our three levels of retouching. For your convenience, you can send us an order with mixed retouching levels. We’ve updated our backend processes to better understand if an order is multi-level. The benefits of this update include:

1. Artists being able to more quickly identify the content of an order.

2. Being able to route orders to an available artist faster.

3. Provide you with improved turnaround time.

You’re busy and have deadlines. That’s why one of our main focuses is to get you quality work fast. We’re confident and encouraged by what we’ve seen already that this improvement will be to your benefit!

 

And don’t forget! Take advantage of the coupon code we shared in this blog article. Valid until the end of April!

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22
Mar
March – Week 4 – Improving Your Service and a Coupon Code!

RetouchUp - This month we improved your service by

Our new artist testing system was completed earlier this month, giving our operations team the ability to create test orders that every editor will receive through the course of their regular workflow, arriving indistinguishable from live orders.

These test images allow us to test not just for overall technique and quality, but for specific types of images, such as “stray hair removal of backlit fine hairs against complex background”, for example.

We’re better able to direct work to the best available editors for a specific request, identify strengths and weaknesses for individual editors and the team as a whole, and appropriately prioritize training.

Each week our team works on system improvements, and we’ll share the more significant ones with you each month here on the blog and on the RTU Insider email.

In addition to that, we also want to say thank you for using RetouchUp and give you a $5.00 coupon code that can be applied to an order until the end of April, 2021. Use code MARCHRTUINSIDER when checking out to take advantage of this offer!

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