Retouchup Blog

Image Gallery Nomination

Have you ever seen an order we have retouched and were amazed at the results? Between your beautiful images and our skilled team of artists, we create some pretty incredible results.  Together we are awesome.

We often have people ask us if we would ever like to use their images in advertising or on the web site as examples.  We are always honored that you would allow us to showcase the image we helped perfect. We are always looking for fresh examples of actual customer work to display on our web site or in ads. We do NOT use stock photos ever.

Did you know we have an easy tool that will allow you to submit an image or images for us to showcase? On your completed order page right beside the image file name there is a place to give this image a star rating from 1 to 5. The “thumbs up” icon to the right of these stars is a Gallery permission link.  Simply click that icon and you will see a place to initial your permission and also a place to leave public comments if you like.

We may use every image submitted but when we need to update our examples this is where we search first. If we do decide to use your image we will reach out directly for a final approval.

Thank you for allowing Retouchup to serve you.

The RetouchUp team.

Tips for Better Clipping Photos

It seems that more photographers are beginning to realize the many uses for clipped photographs. Clipping has been widely used for sports photos and products, now we are seeing a variety of uses for clipped photos. For those who have never had the need for a clipped photo here is a brief description of the product, process and uses. 

Any photo that has a distinct subject and a plain or non-cluttered background could be a candidate for clipping. The main image is kept intact while the background is removed leaving a transparent background. The resulting image saved as a .png can be manipulated in Photoshop onto any other backdrop for digital sports posters, banners etc. Product shots can be placed or composited onto virtually any background and changed very easily. While it is a relatively straight forward process there are many things to consider when shooting an image for clipping.

Holiday Turnaround Time

We understand that you rely on our retouching services through out the year and especially during the holiday season! It’s a busy time of year spent juggling everything from your clients needs to your family needs, so we’re happy to help give you some time back so you can step away from your computer and share it with those you love!

Our goal turnaround time throughout the year is 24 hours, if you’ve been a customer with us for some time you know that it’s often half that time or less!

Although a 24 hour turnaround is always our goal we do not guarantee 24 hours for any order due to many factors which may include reworks/revisions, order size, level of difficulty, corrupt file, additional information needed, price change request, or artist availability.

Here are some helpful tips to help your orders get back to you as soon as possible during the holiday season!

Choose the correct retouching level. 

By choosing the correct retouching level before your order is placed will help ensure that your order goes to the appropriate artist from the very start. Sometimes orders are sent in as Complete Retouches with Complete Plus or Special Service edit requests such as head swaps or removing big objects. These types of images are handled by artists that have that clearance level to handle those more difficult edits. Choosing the correct category helps insure your order doesn’t get stuck in temporary limbo going from one level of artist to the correct level.

By Passing “Favorite Artist”. 

Selecting a “Favorite Artist” can delay your order as it gets added to their work queue and worked on in the order in which it was received. If you are in a tight deadline we suggest that you do not select Favorite Artist and let your order go to another skilled artist that can pick up your order as soon as possible!

Make sure all images are in your order.

Including any reference files that might be needed for eye glass glare, head swaps, replacing backgrounds or rebuilding backgrounds. We have seen some orders get held up because the artist doesn’t have all the images necessary to complete the edits requested. Please make sure to select “REFERENCE” below the uploaded thumbnail so that you are not charged for the reference files. 

Give Simple, Straight Forward Instructions!

Try: “Remove hand above boy’s shoulder in the red sweater.” Instead of: “This shoot was a nightmare! First the clients came late and then the little sister wouldn’t keep her hands to herself and kept messing with her brother. LOL The mom tried to shoo away the girls hands over and over. This is the shot they chose and you can see the mom’s hand awkwardly trying to shoo away the sister right before this was taken. Can you please please please remove the mom’s hand and get it back to me asap. The mom wants to send out her Christmas cards ASAP!! Thank You so much!!!” We get these types of instructions a lot. It’s a lot to read. And sometimes there’s more than just one instruction like this example. It really helps the artists if you give your instructions, simple, straight forward like a list.

Give Yourself Time. 

You’re busy. Your clients are busy. We’re all busy! Busy is good! It means strong business for those in the photography industry. We gear up during the holiday season with more artists who can accept more work every year. We see a great influx of orders during the holiday season and that impacts our turnaround time. Make sure to allow extra time for returned images when you talk to your clients. This helps images get through our system, any reworks or tweaks needed and then back to you and your client!

Thanks For Learning about our RetouchUp’s Holiday Turnaround Time!


Serve More Clients and Increase Revenue With Photo Restoration
Graduation Day
Video: Offering Photo Restoration To Your Clients

Grow Your Business

Tell Your Clients ‘YES!’ to Photo Restoration

Your clients have photos that need to be restored. Who better to help them than YOU? By restoring photos you help your clients preserve their priceless memories. At just $100 retail per restoration (or more), every 10 restorations you ACCEPT could mean an extra $1,000 to your revenue. Photo restoration is profitable, while serving your clients’ needs.

Accepting restorations is EASY:

Your professional camera can digitize as well as a scanner, when properly angled and lighted.

Photo scanners are also quick and convenient. If you don’t yet have one, we like the Flip Pal Mobile Scanner which doesn’t need to be connected to a computer, is completely portable, scans in seconds, and scans photos of any size. Here’s how it works. (We’re not affiliated with Couragent, Inc. or their Flip-Pal Mobile Scanner).

Quick ideas for offering photo restoration:

  1. Tell your fans and followers on social media. A simple but BIG announcement lets your clients know you make this available to them!
  2. Offer a holiday special for the first several clients that ask for photo restoration. Restorations make GREAT holiday gifts.
  3. Create a handout or email your clients that you now offer photo restoration!

The holidays are right around the corner so start NOW! We’re here to back you up every step of the way.

Get excited to offer photo restorations and continue to grow your business.

Email us a picture of what you’ve done to start offering photo restorations (could even be a screenshot of a social media post) and we’ll send you a pair of white cotton gloves, a loupe, and a reference card for offering photo restorations. Please include your address in the email for where to ship your package. 

Here’s to preserving memories, and GROWING YOUR BUSINESS WITH PHOTO RESTORATION!


-Your Team at RetouchUp


Offer Photo Restoration Services with help from RetouchUp!

This photographers client found this image of her grandma in need of restoration. Instructions: Remove pen marks, fix ripped corners, colorize.

The photographer was happy to help and sent it away to RetouchUp and had it back to the client within just a couple of days! It now proudly sits in a beautiful frame on top of her grandma’s passed down piano!


Since 1993 Hollywood Fotofix, RetouchUp’s parent company, has proudly restored hundreds of thousands of images partnering with photo labs and local photo studios around the world.

As the market changes, but with still the same demand, there is a huge hole in the marketplace for the ongoing need of photo restoration. Those who are in the professional photography industry are perfect to be able to step up to meet this demand. 

How RetouchUp Works: Uploading Your First Order

How it works (1)

After sign up you will now be able to log into your user account and submit your first order.

On your dashboard you will be able to see an overview of your account – the Upload Order option is located in 3 areas for your convenience. There is a large green “Upload New Order” button on the main screen. You will also be able to select it on the top tool bar and left hand dash bar under “My Orders” – any of these options will deliver you to the Upload Order Screen.

Announcing! Photo Restoration at

We are so excited to announce that you can now upload your photo restoration orders directly through the web site like any other order. Simply select the “Restoration” service level after you have uploaded your photos and you will be able to send your damaged scanned photos, negatives or slides to us for a total restoration.


How RetouchUp Works: Creating an Account


How it works (1)


How RetouchUp Works: Creating an Account

Here’s some great info on how everything works for new users and existing RetouchUp clients! In this post we will discuss how to create an account and frequently asked questions about our Sign Up page.

Thanks for referring to other Professional Photographers!

We love that so many of you refer us to others. We can’t say thank you enough! One of the questions we often get from professional photographers is if they can recommend our services to others outside the industry.

We choose only to work with Professional Photographers for many reasons – the knowledge of what is and what isn’t possible in Photoshop and Lightroom, the quantity and quality of photographs sent to us,  and the professional partnership that we can share with qualified individuals such as yourself!

What’s Possible

Pro photographers understand on a highly intimate level what a great tool Photoshop is to have in their arsenal. The possibilities to make their images be the best they can be are almost endless!  On that same note, pros also are very aware of Photoshop’s limitations.

It can be amusing for those who use PS in their work to see how Hollywood uses it.  In a crime movie, a detective can direct his IT specialist to take some extremely blurry and pixelated security footage, zooming in and enhancing the image until the image is sharp and crystal clear. So crystal clear you can see the suspect in the reflection of the bank teller’s eyes!

We have found that the general public has more of the Hollywood perception of what Photoshop is capable of. When a non-pro has sent in an order to we have often found that they may have unrealistic expectations. This taxes our artists and our system, which could affect the quality of service we want to offer our clients.

Quality and Quantity

Professional photographers take professional pictures. We don’t mean just head shots for a local business! We mean pros take professional, top quality, high-res images that took years of hard work, training, and continued education to master. These ain’t your neighbors’ low res selfies coming in. Your hard work behind the camera deserves only the best on the post-production side! Receiving top quality images from photographers lets us give top quality editing back.

Pros shoot over multiple photos per session, delivering several final photos for their clients to choose from. The quantity (and again quality) of images that a pro sends in over the years helps us provide volume wholesale pricing to those in the industry. Our affordable, simple pricing wouldn’t be possible if we served the public who usually only send in one image to never return as a customer again.

Professional Partnership

We value our relationship with our partners over anything else. Working with you and being a part of your workflow is an honor to be a part of. You trust us with your images. They are your art, your time, your energy, your passion and your business. Your passion helps push us to grow with you as a partner to deliver outstanding retouching and the highest customer service.

We are incredibly grateful to you for choosing us for your retouching and editing needs. Thank you for recommending us to your colleagues, your pro friends, in social media and around the internet in photography forums and blogs. That is a true compliment that means the world to us!

Sarah + james





Know WHY Your Payment Information Is Secure

In an age where uncertainty, fear and doubt are created by news headlines and even social media, how do your vendors work to reassure you that they’re doing the right things to protect your credit card information?

What is the most certain way to protect credit card information?  Professional retouch service provider RetouchUp® believes it’s best not store it in the first place.  Credit card information is not stored on servers, even in encrypted form (and it’s been this way since 2014).

How can a company that receives payment via credit card process payment without storing those numbers?

RetouchUp® relies on’s Customer Information Manager service (and has since 2014) to protect its clients’ payment information.

When a client enters their information, it is provided directly to secure payment processor, which then stores the information, and provides a special identifier.

Instead of a credit card number, the unique token is stored on RetouchUp® servers. Even the last four digits, and expiration date, (necessary to know which card a client has on file), is requested live from when viewing client account details.

When using, you’ll notice that the site is run on HTTPS (SSL encryption) by default – meaning that all traffic is encrypted between the server and the client computer.

In addition to trusting’s expertise in processing protection and information storage, rather than their own,  RetouchUp® relies on quarterly information security audits, as a part of strict PCI DSS compliance, to make sure its system is a secure foundation on which to conduct business.  These are recommended steps for any company accepting credit card payment information.’s activities have been successful.  The company believes, however, that responsible business requires a plan to protect against new and emerging vulnerabilities.  Outside information management and auditing experts are an important piece of RetouchUp’s continuing information security plan.





1 2