Retouchup Blog

March – Week 4 – Improving Your Service and a Coupon Code!

RetouchUp - This month we improved your service by

Our new artist testing system was completed earlier this month, giving our operations team the ability to create test orders that every editor will receive through the course of their regular workflow, arriving indistinguishable from live orders.

These test images allow us to test not just for overall technique and quality, but for specific types of images, such as “stray hair removal of backlit fine hairs against complex background”, for example.

We’re better able to direct work to the best available editors for a specific request, identify strengths and weaknesses for individual editors and the team as a whole, and appropriately prioritize training.

Each week our team works on system improvements, and we’ll share the more significant ones with you each month here on the blog and on the RTU Insider email.

In addition to that, we also want to say thank you for using RetouchUp and give you a $5.00 coupon code that can be applied to an order until the end of April, 2021. Use code MARCHRTUINSIDER when checking out to take advantage of this offer!

March – Week 3 – 17hats

17hats logo green and black


In last week’s interview with Kirstie Marie Jones, she highly recommended 17hats as an excellent resource for photographers, especially if you’re into saving time and not having to do the same mundane tasks again and again. In this post, we’ll highlight some of the features and benefits of using 17hats and provide links if you’d like to learn more. We are not affiliated with 17hats in any way. 

March – Week 2 – An Interview with Kirstie Marie Jones

Kirstie Marie Jones Photography

We had an amazing time getting to sit down and ask Kirstie Jones about how she runs and operates her business! She shares insights to some of the resources she uses, as well as what it’s like to be a busy equestrian photographer. The full audio of our interview and the transcript are below. 

March – Week 1 – Communication Tips

1. Default Notes

In your account, under MY TOOLS, you can create “default retouch notes”. Whatever you type in this field will automatically be populated in the instruction box when you create a new order. These are general retouching instructions that apply to most of the photos within an order. You can always add to these notes or remove them for a specific photo/order. To remove them temporarily: highlight the notes, delete and type new instructions. The default notes will appear again on the next order.

It works best for our artists if your instructions are simple bullet points rather than paragraphs. Task based instructions work best instead of trying to describe a mood or feel you want. If you need help creating default notes, please reach out to our Customer Service team!

2. Reference Photos

All uploaded images default to “RETOUCH” status. However you can add an image to be used as a reference for head swaps, open eyes, or as an example photo. Just click “REFERENCE” under the desired photo. This will allow the artist to see the image and use part of it if needed. These images WILL NOT be retouched or returned. You will NOT be charged for reference photos. 

How to mark a photo as a reference

3. Add a Reference with Rework Request

Reworks are a normal part of outsourcing and you may need to add a reference photo for more clarity. You can send a reference after an order has been completed by clicking the link at the bottom of the order page. This allows you to add a reference, or add an additional reference, if you need to rework an order. 

Adding a reference for rework

If you have any questions about reference photos or how to request an unusual task, our Customer Service team is here for you!

– Your RetouchUp Team