We’ve added a new tool here at RetouchUp to help make communicating an area of concern to an artist and enhance a clients written instructions. The Photo Markup Tool is completely optional and designed to be used for specific edits most likely seen in a Complete Plus or Special Service.
Please note that: All charges on the cardholder monthly statement will be from “Hollywood Fotofix Retouchup Co”. Hollywood Fotofix is our parent company.
Billing FAQ:
Q. Is there a monthly fee?
A. No, there is no monthly fee or contract to sign to use RetouchUp.com. We only charge for orders that you have submitted. If you do not use us within a given month your card on file is not charged.
Average turnaround time fluctuates throughout the year. Our goal is to have a 24 hour maximum turnaround time. This can be impacted by holidays and our reduced weekend schedule.
We do offer a RUSH service with a goal of maximum turnaround time being 12 hours or less. You made add this option on the last screen where you name your order and instructions. Our RUSH service fee is 50% of the order total.
We do not guarantee 24 hour turnaround time at any time due to many factors which may include reworks/revisions, order size, level of difficulty, corrupt file, additional information needed, price change request, or artist availability.
If you are under a tight deadline please email us at customerservice@retouchup.com or give us a call at 888-700-3686 and we’ll attempt to expedite your order.