Retouchup Blog

12
Nov
Holiday Turnaround Time

We understand that you rely on our retouching services through out the year and especially during the holiday season! It’s a busy time of year spent juggling everything from your clients needs to your family needs, so we’re happy to help give you some time back so you can step away from your computer and share it with those you love!

Our goal turnaround time throughout the year is 24 hours, if you’ve been a customer with us for some time you know that it’s often half that time or less!

Although a 24 hour turnaround is always our goal we do not guarantee 24 hours for any order due to many factors which may include reworks/revisions, order size, level of difficulty, corrupt file, additional information needed, price change request, or artist availability.

Here are some helpful tips to help your orders get back to you as soon as possible during the holiday season!

Choose the correct retouching level. 

By choosing the correct retouching level before your order is placed will help ensure that your order goes to the appropriate artist from the very start. Sometimes orders are sent in as Complete Retouches with Complete Plus or Special Service edit requests such as head swaps or removing big objects. These types of images are handled by artists that have that clearance level to handle those more difficult edits. Choosing the correct category helps insure your order doesn’t get stuck in temporary limbo going from one level of artist to the correct level.

By Passing “Favorite Artist”. 

Selecting a “Favorite Artist” can delay your order as it gets added to their work queue and worked on in the order in which it was received. If you are in a tight deadline we suggest that you do not select Favorite Artist and let your order go to another skilled artist that can pick up your order as soon as possible!

Make sure all images are in your order.

Including any reference files that might be needed for eye glass glare, head swaps, replacing backgrounds or rebuilding backgrounds. We have seen some orders get held up because the artist doesn’t have all the images necessary to complete the edits requested. Please make sure to select “REFERENCE” below the uploaded thumbnail so that you are not charged for the reference files. 

Give Simple, Straight Forward Instructions!

Try: “Remove hand above boy’s shoulder in the red sweater.” Instead of: “This shoot was a nightmare! First the clients came late and then the little sister wouldn’t keep her hands to herself and kept messing with her brother. LOL The mom tried to shoo away the girls hands over and over. This is the shot they chose and you can see the mom’s hand awkwardly trying to shoo away the sister right before this was taken. Can you please please please remove the mom’s hand and get it back to me asap. The mom wants to send out her Christmas cards ASAP!! Thank You so much!!!” We get these types of instructions a lot. It’s a lot to read. And sometimes there’s more than just one instruction like this example. It really helps the artists if you give your instructions, simple, straight forward like a list.

Give Yourself Time. 

You’re busy. Your clients are busy. We’re all busy! Busy is good! It means strong business for those in the photography industry. We gear up during the holiday season with more artists who can accept more work every year. We see a great influx of orders during the holiday season and that impacts our turnaround time. Make sure to allow extra time for returned images when you talk to your clients. This helps images get through our system, any reworks or tweaks needed and then back to you and your client!

Thanks For Learning about our RetouchUp’s Holiday Turnaround Time!

 

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22
Oct
Serve More Clients and Increase Revenue With Photo Restoration
Graduation Day
Video: Offering Photo Restoration To Your Clients

Grow Your Business

Tell Your Clients ‘YES!’ to Photo Restoration

Your clients have photos that need to be restored. Who better to help them than YOU? By restoring photos you help your clients preserve their priceless memories. At just $100 retail per restoration (or more), every 10 restorations you ACCEPT could mean an extra $1,000 to your revenue. Photo restoration is profitable, while serving your clients’ needs.

Accepting restorations is EASY:

Your professional camera can digitize as well as a scanner, when properly angled and lighted.

Photo scanners are also quick and convenient. If you don’t yet have one, we like the Flip Pal Mobile Scanner which doesn’t need to be connected to a computer, is completely portable, scans in seconds, and scans photos of any size. Here’s how it works. (We’re not affiliated with Couragent, Inc. or their Flip-Pal Mobile Scanner).

Quick ideas for offering photo restoration:

  1. Tell your fans and followers on social media. A simple but BIG announcement lets your clients know you make this available to them!
  2. Offer a holiday special for the first several clients that ask for photo restoration. Restorations make GREAT holiday gifts.
  3. Create a handout or email your clients that you now offer photo restoration!

The holidays are right around the corner so start NOW! We’re here to back you up every step of the way.

Get excited to offer photo restorations and continue to grow your business.

Email us a picture of what you’ve done to start offering photo restorations (could even be a screenshot of a social media post) and we’ll send you a pair of white cotton gloves, a loupe, and a reference card for offering photo restorations. Please include your address in the email for where to ship your package. 

Here’s to preserving memories, and GROWING YOUR BUSINESS WITH PHOTO RESTORATION!

Enthusiastically,

-Your Team at RetouchUp

 

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27
Aug
Offer Photo Restoration Services with help from RetouchUp!

This photographers client found this image of her grandma in need of restoration. Instructions: Remove pen marks, fix ripped corners, colorize.

The photographer was happy to help and sent it away to RetouchUp and had it back to the client within just a couple of days! It now proudly sits in a beautiful frame on top of her grandma’s passed down piano!

 

Since 1993 Hollywood Fotofix, RetouchUp’s parent company, has proudly restored hundreds of thousands of images partnering with photo labs and local photo studios around the world.

As the market changes, but with still the same demand, there is a huge hole in the marketplace for the ongoing need of photo restoration. Those who are in the professional photography industry are perfect to be able to step up to meet this demand. 

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26
Jun
NEW RTU TOOL: Optional Photo Markup!

We’ve added a new tool here at RetouchUp to help make communicating an area of concern to an artist and enhance a clients written instructions. The Photo Markup Tool is completely optional and designed to be used for specific edits most likely seen in a Complete Plus or Special Service. 

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08
Jun
How RetouchUp Works: Billing

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Please note that: All charges on the cardholder monthly statement will be from “Hollywood Fotofix Retouchup Co”.  Hollywood Fotofix is our parent company.

Billing FAQ:

Q. Is there a monthly fee? 

A. No, there is no monthly fee or contract to sign to use RetouchUp.com. We only charge for orders that you have submitted. If you do not use us within a given month your card on file is not charged.

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07
Jun
How RetouchUp Works: 24 Hour Turnaround Time

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Average turnaround time fluctuates throughout the year. Our goal is to have a 24 hour maximum turnaround time. This can be impacted by holidays and our reduced weekend schedule.

We do offer a RUSH service with a goal of maximum turnaround time being 12 hours or less. You made add this option on the last screen where you name your order and instructions. Our RUSH service fee is 50% of the order total.

We do not guarantee 24 hour turnaround time at any time due to many factors which may include reworks/revisions, order size, level of difficulty, corrupt file, additional information needed, price change request, or artist availability.

If you are under a tight deadline please email us at customerservice@retouchup.com or give us a call at 888-700-3686 and we’ll attempt to expedite your order.

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20
Mar
The Best Way to Get Your Images Color Corrected & Retouched!

Our Color Correction Team would love to help you get the best color results from your images! After they are through with them you can turn them over to our Retouching team for further editing if needed.

Teachers Appreciation Week (2)

If you have any other questions about the Color Correction + Retouching process please feel free to email us at customerservice@retouchup.com or call us at 888-700-3686. Thank you!

 

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15
Mar
Giving Retouching Instructions 101

We wanted to post some tips for giving retouching instructions that can help our artists better understand your needs and in return provide you with the best service possible.

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27
Jan
How RetouchUp Works: Uploading Your First Order

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After sign up you will now be able to log into your RetouchUp.com user account and submit your first order.

On your dashboard you will be able to see an overview of your account – the Upload Order option is located in 3 areas for your convenience. There is a large green “Upload New Order” button on the main screen. You will also be able to select it on the top tool bar and left hand dash bar under “My Orders” – any of these options will deliver you to the Upload Order Screen.

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05
Dec
Log In Help

Here’s some great tips if you need help logging into your RetouchUp.com account.

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