Retouchup Blog

26
Jun
NEW RTU TOOL: Optional Photo Markup!

We’ve added a new tool here at RetouchUp to help make communicating an area of concern to an artist and enhance a clients written instructions. The Photo Markup Tool is completely optional and designed to be used for specific edits most likely seen in a Complete Plus or Special Service. 

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08
Jun
How RetouchUp Works: Billing

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Please note that: All charges on the cardholder monthly statement will be from “Hollywood Fotofix Retouchup Co”.  Hollywood Fotofix is our parent company.

Billing FAQ:

Q. Is there a monthly fee? 

A. No, there is no monthly fee or contract to sign to use RetouchUp.com. We only charge for orders that you have submitted. If you do not use us within a given month your card on file is not charged.

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07
Jun
How RetouchUp Works: 24 Hour Turnaround Time

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Average turnaround time fluctuates throughout the year. Our goal is to have a 24 hour maximum turnaround time. This can be impacted by holidays and our reduced weekend schedule.

We do offer a RUSH service with a goal of maximum turnaround time being 12 hours or less. You made add this option on the last screen where you name your order and instructions. Our RUSH service fee is 50% of the order total.

We do not guarantee 24 hour turnaround time at any time due to many factors which may include reworks/revisions, order size, level of difficulty, corrupt file, additional information needed, price change request, or artist availability.

If you are under a tight deadline please email us at customerservice@retouchup.com or give us a call at 888-700-3686 and we’ll attempt to expedite your order.

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20
Mar
The Best Way to Get Your Images Color Corrected & Retouched!

Our Color Correction Team would love to help you get the best color results from your images! After they are through with them you can turn them over to our Retouching team for further editing if needed.

Teachers Appreciation Week (2)

If you have any other questions about the Color Correction + Retouching process please feel free to email us at customerservice@retouchup.com or call us at 888-700-3686. Thank you!

 

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15
Mar
Giving Retouching Instructions 101

We wanted to post some tips for giving retouching instructions that can help our artists better understand your needs and in return provide you with the best service possible.

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27
Jan
How RetouchUp Works: Uploading Your First Order

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After sign up you will now be able to log into your RetouchUp.com user account and submit your first order.

On your dashboard you will be able to see an overview of your account – the Upload Order option is located in 3 areas for your convenience. There is a large green “Upload New Order” button on the main screen. You will also be able to select it on the top tool bar and left hand dash bar under “My Orders” – any of these options will deliver you to the Upload Order Screen.

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05
Dec
Log In Help

Here’s some great tips if you need help logging into your RetouchUp.com account.

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01
Nov
Frequently Asked Questions for New Users!

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Hi! Welcome to RetouchUp! We are so excited to be your new partner for all your retouching needs. We’ve listed our top FAQ’s from New Clients below to help assist you with any questions you might have.

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29
Sep
Announcing! Photo Restoration at Retouchup.com

We are so excited to announce that you can now upload your photo restoration orders directly through the Retouchup.com web site like any other order. Simply select the “Restoration” service level after you have uploaded your photos and you will be able to send your damaged scanned photos, negatives or slides to us for a total restoration.

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24
Aug
How RetouchUp Works: Creating an Account

 

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How RetouchUp Works: Creating an Account

Here’s some great info on how everything works for new users and existing RetouchUp clients! In this post we will discuss how to create an account and frequently asked questions about our Sign Up page.

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