Here are a few tips to help you as we navigate this busy time together:
We are here to help you. If you have questions about a service, or whether or not we can perform a certain task, please contact our customer service team for help.
Turnaround times may be longer from now until mid-December. We have prepared for this by extending artist hours and adding additional personnel in operations. Please have a little patience with us. We will do everything within our power to get your images to you as quickly as possible and with good quality.
Sports clipping in particular is extremely heavy this year, so bear this in mind as you prepare for finishing work or promise delivery. As a reminder, sports clipping that involves nets (La Crosse, Tennis, Volleyball) are considered complex due to the nets or webbing. If these kinds of clippings are submitted as a 1-2 subject/object clipping, they will be upgraded to the 3+ subject/object clipping charge. The same thing applies to other complex clippings, such as many types of jewelry that have chains or intricate features, plants, chandeliers, etc.
If you have a hard deadline, we advise you to add the RUSH SERVICE option. This will ensure faster delivery.
Double check your instructions prior to submitting to make sure they are clear and concise and any necessary guides are included. This will help prevent delays due to the need to contact you for clarification.
Our video editing department – EditSmart – as many other businesses, was hit hard during the shut down (May/June 2020). In order to keep our editors busy, the team put the word out through our EditSmart clients that we would accepting projects to do at no-charge for Non Profit Organizations.
The call was answered, and the team was able to keep busy, while providing services to the following community organizations and services:
Creative Ground Fine Arts Academy“The Show Must Go Online” Freeport Memorial Hospital“FHN Lab Collection Devices Demo” Parents Group of St. Patrick’s Catholic School“End of Year Thank You” Destiny Hill Church“Trust Overcomes Fear: Destiny Hill Church – Nurses on the Frontline of Coronavirus” Hope For the Warriors“Eagle Oaks Golf & Country Club 11th Annual ‘Honor Day’” Global Partners“The Schlegel Story” Global Partners“Karis Team Video” Prince of Peace “Prince of Peace Hero” Faith Redeeming Church “The Benediction” Ottawa County Task Force on Aging“World Elder Abuse Awareness Day 2020”
We sincerely appreciate all of you that reached out to non-profits and charities that you care about to share that unique free video editing offer. We love being a part of YOUR community!
New Product: Time-Lapse Video Add-On for Photo Restoration and Digital Oil Painting Services
RetouchUp’s new photo restoration & digital oil painting video time-lapse add-on helps make marketing photo restoration easier for you! We give you the option to have us create a neat 2-4 minute summary of the entire restoration process, complete with before and after images. While sped up, you’ll be able to see all of the corrections we make, from fixing scratches and spots, to restoring tears and water marks, to fixing the color, and more!
Posting these short videos to your social media is easy, and it visually shows your clients the value of restoring their old and damaged photos. This photo restoration video could even be something you offer as a product to your clients. Along with the keepsake of a restored family photo, it’s really unique for them to see all of the work that went into restoring their photo!
We remain OPEN FOR BUSINESS for all categories:clipping/image extraction, retouching, photo restoration, color correction, etc.
Your RetouchUp artist team is geographically diverse, and traditionally works from home offices. This has been a great blessing as many are working in regions under strict quarantine.
Some outsource providers are *TEMPORARILY* unable to perform work due to COVID-19 situation in their countries. Different service providers meet different needs for the industry and each serve an irreplaceable and important function. If you come from one of these providers, we are happy to help you with your immediate need, yet encourage you to plan for their prompt and necessary return to service in the near future.
Each photographer serves a vital need for the consumer market. Every service provider fills a necessary role in our industry. TOGETHER, we are going to weather a few weeks of difficulty, and then come on out of this ready to re-build as photographic community and industry.
Over the years we have been honored to help photographers include a lost loved one of a client into their family photo. We often get inquiries like “My client lost their beautiful child at age 2 and the child would now be 10. They have seen images on the internet of a shadow figure next to the family and would like to do something similar. Can you do this?
Yes, we can, and again honored to be tasked with such a special request.
Here are some ways that will help you and your client get exactly what you are hoping for.
Chrome has recently released their latest version of Chrome – Version 42. This update makes a very major change in how they handle plugins within the browser.
With this update, they have disabled a system called “Netscape Plugin Application Programming Interface (NPAPI)”. This system is what allowed a lot of programs to run within chrome – such as Silverlight, Quicktime, and Java – without being restricted to browser limitations.
You can re-enable NPAPI for a few months, by typing or copy/pasting the following into your chrome browser address bar:
You will see a section that looks like:
Enable NPAPI Mac, Windows
Enables the use of NPAPI plugins. #enable-npapi
Click the “Enable” link to turn it back on. This will work only until September 2015 when Chrome 45 comes out. At that time, Chrome will remove everything about NPAPI from the browser – and it will not be re-enablable.
JAVA 8.0 UPDATE 45
You will also need to ensure that you have updated to the latest version of Java – which came out a couple of days before Chrome 42 was updated. The latest version at the time of this post is Java 8.0 Update 45. You can download the latest Java from http://www.java.com/
LONG TERM SOLUTIONS
After chrome 45, if you need to use Java, you will have to use an alternative browser. There are currently no known plans for Safari, Internet Explorer, or Firefox to remove NPAPI support.
Chrome supports an alternative system called PPAPI. However, this system does not allow plugins access to files on your computer. We would not be able to see your folder structure to take photos from, nor will we be able to see your harddrive so we can save photos after they are completed.
We will still support Chrome for non-Java interactions.
WHY DOES RETOUCHUP.COM STILL USE JAVA?
Retouchup.com has been working very hard to move away from Java as much as possible. However, there are some things that a browser does not allow us to do yet.
Browsers don’t let us see a relative path of the file you are uploading without using Java. We don’t know if you are uploading a whole folder, or just a single image. We can’t return photos back to you keeping a folder structure if you do not upload using Java.
We also cannot return a mass number of files to you. A browser takes control of the download and for a large number of users, will just save the file in your “download” folder by default. Likewise, you have to download each file individually, as there is no way to queue up 60 photos to download to a folder of your choice.
Java gives us the ability to overcome these browser limitations, and do so for both Mac and Windows machines.
We have tools in place to allow uploads to our system without any Java at all. It is our default upload tool now. Most of our clients are OK with not keeping a folder structure. The only times this becomes important, is when you upload multiple files with the same file name into one order, or your system needs the photos to be in a certain folder – and you would like Retouchup to return it back to you automatically.
ZIP FILE DOWNLOAD
We also have the ability for you to download all of your photos as a zip file. This feature is only available for orders with 50 photos or below. Over 90% of our orders are 50 photos or less, and this is a great way to download all your photos as one file without the use of Java. You will still have to extract the file after it is finished downloading, but OSX and Windows have built in zip extractor tools.
X-Rite is the global leader in color science and technology. Now owning Pantone, X-Rite creates a host of tools for those working with color, including those of us in the photographic community.
X-Rite recently asked our own Gary Poole, manager of the Color Division, to speak about his experience with X-Rite products, and their place in his color management work flow here at RetouchUp, and as a photographer.
At RetouchUp.com, you can count on getting help from experts across the industry to help solve your retouching and color management needs.
Thanks, X-Rite for providing excellent tools for the photographic industry.
With the update to Safari 6.1, all add-ons that Safari uses, are restricted to what is known as a “Sandbox”. Any applet used by Safari 6.1, is now restricted from accessing your personal files (and therefore, the photos you wish to upload to us.
If you are seeing no photos when trying to add a file, you are affected by the problem:
To fix this issue, you have to run an applet in “Unsafe Mode”. This will allow the website outside of the “Sandbox” and allow it to read your files.
Step 1: Click the Safari Menu at the top-left of the screen, to the right of the Apple Icon
Step 2: Click “Preferences…”
Step 3: Click the “Security” tab in the preferences window
Step 4: Click the “Manage Website Settings…” button next to “Allow Plug-ins”
Step 5: Verify you have “Java” selected on the left-side of the window (as of the writing of this document, the latest version is Java 7 Update 45)
Step 6: If you have visited Retouchup and tried to pull up the applet at least once, you should see the site listed on the right-side window.
Step 7: Select the “Allow” dropdown window, and select “Run in Unsafe Mode” at the bottom
Step 8: It will then ask if you want to give permission to access personal documents. In order to download your photos, Retouchup.com needs this permission. Click “Trust” to confirm it.
Step 9: To verify that “Unsafe Mode” is set, look for the grey triangle next to “Allow”. If it is there, then you are done.
Just click on “Start New Order” again, to reload the page, and you can continue using Retouchup.com on Safari 6.1!
Can Unleashing Your Creativity Get You More Excited About Marketing?
Don’t you hate being in a group setting, like a class or seminar, and being asked to raise your hand to something that ends up being a trick question? I do.
I imagine the question “Do you do enough marketing?” could be one of those questions. Don’t say yes! It’s a trick!
We all know that marketing should be right up there on any list of our important daily/weekly activities. But a lot of us got into photography because we were in love with, and have a talent for, making great photographs, not necessarily being marketing masters.
How can you get more excited about marketing your business? I’ll share something that’s helped us stay excited about our marketing. Trying creative ways to get our message out there.
Oh, we do traditional marketing methods, sure, which include our print advertising, forum sponsorship/participation, even direct mail. They’re effective and… we’re kind of good at it. But among these traditional and effective marketing tools, we like to try new things. And sometimes it’s the new things that get us, and others, excited about working with us.
Photo Restoration Day
In 2004 and again in 2009 we sent a proposal to each state’s governor requesting a day in each state to be declared “Historical Photo Restoration Day”. We then coordinated with a client in each state to meet with their governor to accept the signed declaration, as well as work with any local media to announce the day and get some publicity for their photo lab. Could you get a day declared as “Professional Photography Day” or “Family Photo Day”? It’s not unlikely. Here are examples of some of the state proclamations that were approved: Colorado, Kentucky, Nebraska, Oregon, South Dakota, Utah, and Wisconsin.
The Candy Bar Manifesto
We wrote a couple articles that laid out some important reasons photographers choose to work with us. We wanted to invite all photographers to read them, but how?
We created CandyBarManifesto.com, and offered a choice of a candy bar of your choice to anyone who would read one of the articles. We then distributed the candybars at the WPPI show in Las Vegas. We considered it a great success. Hundreds of photographers got an in depth understanding of some of the reasons we should be in their toolbox – all at a fraction of what a print ad would cost.
What information would you like to get out to YOUR potential customers? Once you have that information together, what fun ways can you get your audience to read it? Anyone who answers three questions at the end can enter into a drawing? Anyone who commits to look through your entire gallery can click on a button that gives them a small discount? Anyone who reads all of your testimonials and then orders from you gets an extra 8×10?
Right now, Hurricane Sandy is raining down on the East Coast. A few years ago, we created CharleyFix.com (no longer maintained) for Hurricane Charley. We provided free photo restoration services to those affected by that storm.
It was an opportunity to serve, and also to get the word out about photo restoration in general.
What opportunities to get out and serve your community would help recharge your batteries, help you feel fulfilled, and also extend your circle of influence/contacts?
On a NON-marketing note, not all service is done to be visible, or for a marketing gain. One fantastic opportunity is the NILMDTS organization. It is a sensitive yet real need in the community. (We operate the AngelPics project which has a related goal, wherein we retouch images for the same families that NILMDTS serves.) It’s hard to give truly selfless service when the service itself can bring us a sense of joy in giving.
Can getting to know your personal side help people choose to work with you? What if you had an overview of “What can you expect with a session with me?” What if you showed a video with your top 10 tips for dressing for a successful shoot?
We put together some videos that had a purpose, but also showed off a little of our personality.
The Retouch Fairy
Currently, we’re having fun being “The Retouch Fairy” on Twitter, where we watch for tweets from photographers struggling with their retouching, and send some free retouching/pixie dust their way in an effort to help free up some of their time. And if they learn about a great resource that would help them next time while they’re at it? Well that’s fine by us!
What if you had a promotion called the “The Fix It” – and anyone locally who has a bad experience with a non-professional, can be referred to you and you’ll hook them up with a discount/extra prints, etc. What if you could encourage people in your community, that when they see people on THEIR social media complaining about photos, that they automatically think “Are you aware of the Mr./Mrs. Fix It promotion? Yeah, if an amateur photographer messed up your photos, they’ll help make it right, and get you a deal!” The specifics don’t matter – the idea is – what kind of creative way can you use social media to break through the status quo?
What’s Next For Us Both?
These are just *some* of the things that we’ve tried/are trying
Would trying new things get you more excited about marketing your business? You’re a creative person – and if you don’t enjoy traditional marketing, it’s understandable. If you mixed in some of your creative ideas along with some tried and true methods, could you get more excited about doing more to market yourself?
Let’s have fun this next year! Let’s grow and enjoy doing it!
Recently, Apple has decided that due to various issues with their maintained version of Java, that it is time to discontinue java. With a patch released on Oct 18th, they have removed java from all versions of OSX that they work with.
Going forward, OSX will now allow you to install the copy of Java that Oracle maintains.