Retouchup Blog

Log In Help

Here’s some great tips if you need help logging into your account.

  • If you believe you are entering in both the correct Username & Password please click here to enter your email address that you used to create your account and a link will be sent to you to reset your password. Make sure to check your spam or junk folder as some services flag automated e-mails as trash.
  • We often get emails for help saying that the user’s password has been reset but the user still is not able to gain access to their account. Please look for the Password Email Reset that the system sent you to review your Username.  We have seen that in some instances a browser will autofill in an email address for a username and it might be different from the Username you chose for your account at sign up. We recommend copy and pasting the username the system sent you into the username field and try logging in again.
  • For your protection – you can only receive the password reset e-mail through the address that is currently set up in your account.  Please contact Customer Service if you cannot retrieve your information. You will be required to prove that you are the proper owner of the account by answering a few questions.

If you still require assistance logging into your account please contact Customer Service by email – or by calling us at 888-700-3686 Ext 1 and we will gladly assist you!